Privacy Policy
Privacy Policy Notice
At hoverboard.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy Notice explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services. By accessing or using hoverboard.co.uk, you consent to the practices described in this Privacy Policy Notice.
Information We Collect
For the purposes of the General Data Protection Regulation (“GDPR”) Hoverboard.co.uk (A trading division of Edwin Lowe Electronics Ltd) is the Data Controller.
It's important for you to read this notice, along with any other privacy notice we may give you when we collect or use your personal information. This will help you understand how and why we are using your information.
If you have any questions about how we handle your personal information, or if you want to use your rights regarding your data, please use the contact information provided in the section below called "Contact Us".
We may collect personal information directly from you when you interact with our website or use our services. The scope also includes personal information that we collect from our websites, via phone, through Live Chat, and from any related social media apps
The types of personal information we may collect include (please note this list is not exhaustive):
Personal Information: Such as your name, title age, date of birth, email address, addresses, phone number, business contact details such as position, company name, company address, business contact information such as telephone number and email addresses and other contact details.
Payment Information: When you make a purchase on hoverboard.co.uk, we collect and store your payment card information such as bank account details and tax/vat status information. However, we do not store your complete payment card information and have security measures in place to protect the data.
Usage Information: We may automatically collect information about your interactions with our website, including your IP address, browser type, operating system, referring URLs, page views, and access times.
Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.
Any other data that we may collect as well:
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For credit arrangements, other data relating to trading information
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Where you visit our site or have deliveries from us, CCTV footage and other information obtained through electronic means such as geolocation data for deliveries
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Cookie information and information about your use of our information and communications systems
Use of Information
We use the information we collect for various purposes, including:
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In order to fulfill your orders, process payments, and provide the products or services you request, we use the personal information you provide to us. Moreover, we use the information to improve the quality of our services, website, and customer experience such as dealing with complaints or queries from our customers and our suppliers. We also use the information to communicate with our suppliers of goods and services while keeping accounts and other business records. The information is also used for complying with legal or regulatory requirements including health and safety obligations
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The information we collect from you may be used for a variety of purposes, including sending you updates, newsletters, promotional offers, and other communications related to our products and services. If you do not wish to receive these communications, you can opt out at any time.
Legal Obligations: We may use your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. The information is also used to ensure the security and safe operation of our websites and underlying business infrastructure
We may also collect additional information from third parties including credit reference agencies and also generating data analytics to monitor and improve the performance of our website
Technical and Cookie information
Also, to ensure our websites are easy to use and navigate, we collect the following information:
A detailed description of your device's technical characteristics, including its IP address
Information about your login, your browser type and version, your cookies, your time zone settings, and your browser plug-in types and versions
In terms of operating systems and platforms
The URL (Uniform Resource Locators) of your visit, along with the URLs of the links you click through to our site, as well as the number of clicks you make on our site
You can exercise your rights relating to your personal information that we collect by following the steps described below.
Information Sharing and Disclosure
No personal information about you is sold, rented, or traded to third parties for marketing purposes. Your information may, however, be shared with:
We may disclose your personal information to third parties who provide services on our behalf, help us operate our website, or conduct business activities on our behalf. The service providers are obligated to keep your personal information confidential.
In accordance with applicable laws, regulations, legal processes, and enforceable government requests, we may disclose your personal information. We may also disclose your information to protect the rights, property, and safety of hoverboard.co.uk, our customers, or others.
Your personal data may be shared with our affiliates, but only as needed or required by law. We work with professional advisors and service providers such as:
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Accountants
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Legal counsel
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Consultants
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Insurers
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Information technology and communications service providers.
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Suppliers
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Logistics and transport services.
To comply with the law, we may share personal data with competent law enforcement or regulators. Additionally, when we acquire or sell any businesses or assets, we may share personal data. We take measures to protect and ensure that any personal data we are responsible for is appropriately used and safeguarded when shared with third parties.
How long do we keep your personal data?
We make sure to keep your data for only the necessary time for our business needs, and we comply with legal and regulatory retention periods for personal data. We ensure that regardless of the retention period, appropriate security measures are in place for your personal data. To decide on the appropriate retention time for personal data, we take into account factors such as the personal data's amount, nature, and sensitivity, the possible risk of harm from unauthorized use or disclosure of the data, the reasons behind processing the data, whether we can achieve the purpose via other methods, and the relevant legal requirements.
Data Security
The information you provide to us is protected by reasonable security measures to prevent unauthorized access, alteration, disclosure, or destruction. We cannot guarantee the absolute security of your data, as no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure.
We take measures to safeguard your data, including appropriate security protocols to prevent the accidental loss, unauthorized use, access, alteration or disclosure of your personal data. Additionally, we limit access to your personal data to individuals, contractors, agents, and other third parties who require access for business purposes only. However, we cannot control what occurs between your device and the limits of our information infrastructure. Therefore, you should be conscious of the various information security risks that exist and take appropriate steps to protect your data. We do not accept any liability for breaches that occur beyond the realm of our control.
Your rights as a data subject
As an individual whose personal data we hold, you have certain rights that you can exercise. If you would like to exercise any of these rights, please refer to the Contact Us section provided below for further information. In order to process your request, we will require you to provide a valid form of identification for verification purposes. Your rights include the following:
The right to be informed
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As a Data Controller, it is our obligation to ensure that we provide you with clear and transparent information about how we process your data. This information is detailed in our privacy notice/policy and will be communicated to you through various channels.
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The right of access (also known as a ‘data subject access request’)
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You have the right to request a copy of the personal data we have about you, and you may also request that it be transferred to another organization, free of charge.
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Once we have confirmed your identity and, if applicable, the authority of any third-party making the request on your behalf, we will grant you access to the personal data we hold about you. This will include information about how we are using your data, who we may be sharing it with, and how we obtained your data.
The right to rectification
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You are entitled to request that we rectify or make corrections to any of your personal data that you believe to be inaccurate. Additionally, you may request that we complete any data that you believe to be incomplete. In instances where incorrect or incomplete data is identified, you may also choose to exercise your right to restrict processing of said data until it has been corrected or completed accordingly.
The right to erasure (the ‘right to be forgotten’)
Under specific circumstances, you are entitled to request the removal or deletion of your personal data from our records. This may be applicable when there is no longer a lawful or legitimate reason for us to process your personal data, including cases where it may have been processed unlawfully. We are committed to taking all reasonable actions necessary to ensure that your personal data is erased from our systems.
The right to restrict processing
You can request that we cease processing your personal data. While we will still retain the data, we will halt any further processing activities. This right serves as an alternative to the right to erasure, allowing you to have control over how your personal data is handled.
The right to data portability
You have the right to ask for your personal data to be transferred to another Data Controller or Processor, in a format that is commonly used and can be read by machines. This right only applies to the data that you have provided to us, and when the original processing was based on your consent, explicit consent, or the fulfillment of a contractual obligation. Additionally, this right is applicable when the processing of your personal data is done through automated means, such as electronically stored data.
The right to object
You are entitled to object to our processing of your personal data in the following scenarios:
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When the processing is based on legitimate interest, including profiling;
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When the processing is for direct marketing purposes; or
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When the processing is for tasks that have been carried out in the public interest.
The right to withdraw consent
If you have previously provided your consent for the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw that consent at any time. Once we receive notification of your withdrawal, we will no longer process your personal data for the purpose(s) you initially agreed to unless there is another legitimate legal basis for us to do so.
Right to human intervention
If your personal data is being utilized to make automated decisions that directly impact you as the data subject, such as profiling, you have the right to be informed about the logic behind the system's decision-making process. Additionally, you have the right to request human intervention in order to challenge or override any automated decisions that have been made about you. This ensures that you have the opportunity to provide your perspective and prevent potentially unfair or biased outcomes resulting from automated processing.
You will not be charged any fees for exercising your rights regarding your personal data. We are obligated to respond to your request within one month of receipt.
Your Rights
You have the right to view, correct, update, or remove personal information about yourself. If you want to exercise any of these rights, or if you have any questions or issues regarding our Privacy Policy Notice, please contact us using the information at the bottom of this document.
Do you have to provide your personal data to us?
While you are not obligated to provide us with your personal data, we may require it in order to fulfill a contract for providing you with our services or products. Failure to provide the necessary personal data will result in our inability to provide you with said services or products.
Moreover, if you wish to exercise your rights under GDPR as outlined above, it will be necessary for you to provide certain personal data.
Automated decision-making and Cookies
Automated decision-making may occur on our website using cookies to gather information about your online behavior and provide content based on that behavior. This process will only occur if you have given consent to use cookies beyond those required for normal website function. By allowing the use of these additional cookies, we can display targeted content that is relevant to you. More information about cookies can be found in paragraph 14 below.
You can change your cookie preferences through the cookie preference settings provided on our website.
Do we use your personal data for marketing?
Indeed, we may utilize your personal data for marketing purposes within the Bunzl group of companies. However, we will only reach out to individuals who have expressed their consent to receive marketing communications or for our legitimate interests. If you do not wish to receive any marketing, whether it be electronic or otherwise, please inform us, and we will cease contacting you for marketing purposes. However, please be aware that we may still need to contact you regarding the provision of our services and products.
Cookies Consent Management
To ensure proper functioning of our website, keep track of its usage and display relevant content, we utilize small text files known as cookies. In case you register with us or continue using our site, we may request your consent to automatically gather additional data via cookies or similar technology. Our cookie consent tool will seek your agreement before we proceed. If you prefer to block cookies, you can do so by modifying your browser settings. However, blocking all cookies may limit your access to some or all parts of our site and may cause certain features to malfunction.
Changes to this Privacy Policy Notice
We reserve the right to update or modify this Privacy Policy Notice at any time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy Notice periodically to stay informed about our data practices.
Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy Notice or our data practices, please contact us at:
Thank you for trusting hoverboard.co.uk with your personal information. We are committed to protecting your privacy and ensuring a safe and secure online experience.
